Kath's Krafts

Freehand Machine Embroidery

MEMORIES CAPTURED IN THREAD

Terms and Conditions

Orders:

Due to the nature of my work, there is often only a single item of a given type for sale. Although my website is frequently updated, I cannot guarantee any given item shown on the website will be available to order. If the item you have requested is no longer available, I will notify you immediately.

On receipt of your request, I will confirm availability and send you an invoice. This must be paid in full before items are dispatched. Until payment is received, I reserve the right to advertise the item as available for purchase.

If you would like to commission a piece, I will contact you to discuss your requirements. When we have agreed these, I will send you an invoice for the full amount of which 50% must be paid before I commence work. Once the piece is complete, I will send you a photo and ask for the balance, which must be paid in full before dispatch.

Delivery:

For orders under £30, my prices include standard postage within the UK and Europe. Orders over £30 will be sent tracked and insured via courier.

Normally items will take 1-2 weeks to arrive. I cannot be held responsible for delay or loss of uninsured items being sent to you.

Individual commissions may take many weeks to complete, depending on their size and complexity. Timescales will be discussed during the commissioning process. However, I cannot be responsible for delays due to unforeseen circumstances arising during the creation of your piece.

Returns, refunds and exchanges:

I hope that you are delighted with your purchase.  If you are not satisfied please let me know and we will work together to reach a satisfactory outcome.

Confidentiality:

I respect your confidentiality and keep all my records securely. I do not and will not pass any of your details on to third parties other than those who require them to fulfill your order. My Privacy Policy is available on request.

Copyright:

I retain the copyright for all my items. You may not reproduce them or distribute them by any means.